Frequently asked questions.

No. IgorBox is cloud-connected, never cloud-dependent. Once a show is deployed to your controllers, it runs entirely on the hardware, no internet required at showtime.

You need internet to program, deploy, and monitor from IgorBox Studio, but day-to-day playback keeps running even if your connection drops.

We don't plan on going anywhere, but if we did, IgorBox will transition everyone to a self-hosted unlimited version of the software (including source code). Your shows and controllers would keep running, and you'd have the option to self-host or migrate to another provider.

Output 8 MKII is your workhorse for driving props, solenoids, motors, and general effects. It has 6 Multistate Relay™ outputs, 2 standard relays, and 2 inputs.

Input 16 centralizes triggers such as buttons, sensors, and puzzles. Sixteen optically isolated inputs pair with the Logic Rules engine for building advanced game logic.

LED Controller drives sixteen dimmable LED channels for panel LEDs, pinspots, and puzzle boards. Pair it with our RGBW-PWR breakout to push up to 120W of lighting.

Every IgorBox supports Magic Provisioning. Add the controller to your account, plug it in, and it automatically downloads your show and connects to IgorBox Studio. No IP addresses, no network configs, no confusing setup steps. Just plug and play.

Yes. Every IgorBox supports over-the-air firmware updates. Push an update from IgorBox Studio and every controller on your organization updates itself; no USB cable, SD Cards, no ladders.

IgorBox Studio is the web app where your attraction gets programmed. It is where you set up your controllers, build shows on a timeline editor that works like video editing software, wire up triggers and game logic with Logic Rules, manage your audio and media, and keep an eye on the health of every controller in your venue. It runs in the browser, so your whole team works from the same place, and access is included with every IgorBox controller.

Shows are deployed to the controllers and run on the hardware, so IgorBox Studio is where you create, not something your show depends on at run time.

CarlBot is your Technical Assistant inside IgorBox Studio. It helps lay out timelines, connect logic, transcribe voice tracks for talking props, and answer questions about your controllers and shows in plain language. Designers and Technical Directors can use it for technical steps while keeping the decisions about the show. It is built for haunted houses, escape rooms, themed entertainment, and dynamic events.

It shows you what it changed, so you learn IgorBox Studio as you go, and it asks before anything risky, like overwriting a track or pushing to live hardware. Nothing changes on a prop because a model guessed. The show is still yours.

No. CarlBot has no taste. It does not know what makes a room scream or a puzzle feel fair, and it never will. That part belongs to you. What CarlBot knows is IgorBox Studio: the timeline, the logic engine, and the controllers. It helps with the technical translation, the channel mapping, the fade timing, the logic rules, the transcripts, so the person with the vision does not also have to be the person who knows what a DMX address is.

You build what you imagined, and CarlBot shows you what it did so you can learn IgorBox Studio as you go.

It helps you deliver faster. You already know how to do everything CarlBot does, so nothing about the craft changes. You just spend less of your night on the repetitive parts. Give it a cue sheet and you get a first-pass timeline to refine. Re-address a fixture and every show that uses it is updated for you to check. Describe the reset sequence for the tenth room and the rule is drafted. Ask why a trigger did not fire last night and it reads the controller so you can go straight to the fix.

It works one clip or one rule at a time and shows you exactly what changed, so every decision on the rig is still yours. Pro and Enterprise plans also get MCP access, so the AI tools you already use can work in IgorBox Studio with the same tools CarlBot has.

Yes. Access to the IgorBox platform is included with every IgorBox controller. Purchase a controller to receive your invite, or ask the admin at your IgorBox Studio to invite you to their team.

Once you're in, you can run up to 5 controllers on the Free plan forever, or upgrade to Builder, Pro, or Enterprise when you need more team members, storage, or controllers.

Free, Builder, Pro, and Enterprise plans. IgorBox Studio access is included with every IgorBox controller you buy, and the Free plan has no subscription fee. Paid plans unlock higher team size, storage, and controller limits plus advanced features like webhooks and unlimited show revisions.

Pro comes with a 30-day free trial so you can try everything before committing. See the /studio page for current prices, feature breakdowns, and the full comparison table.

Every IgorBox Studio plan includes monthly credits: 300 on Free, 1,000 on Builder, 2,000 on Pro, and a custom amount on Enterprise. One credit is one cent, and a typical question uses about 10 to 30 credits.

Need more? Add a credits plan that rolls over month to month while it is active, or buy a one-time pack that never expires. Included credits are always spent first. When a studio runs out, CarlBot pauses until credits are added, so there is never a surprise charge.

Yes. One room or thirty, the same platform. Controllers can be grouped, linked across rooms, and triggered by events anywhere on your property. Enterprise plans are built specifically for multi-site operators.

Our support team is here to help. You can reach out via email, chat, or phone, and we'll assist you with any issues or questions you have about your IgorBox setup.