RMA and Repairs Policy
Effective Date: September 1, 2025
This RMA and Repairs Policy explains how to return IgorBox hardware for warranty or out‑of‑warranty service. It supplements the Limited Hardware Warranty and the Return Policy.
1. When to Request an RMA
- Dead on Arrival (within 30 days of delivery).
- Suspected defect within the 12‑month warranty period.
- Out‑of‑warranty repair (quoted before work begins).
Please complete basic troubleshooting and provide logs/photos if requested.
2. How to Get an RMA
- Contact help@igorbox.com with:
- Order number and serial number(s)
- Description of the issue and environment
- Steps already taken to troubleshoot
- We’ll issue an RMA number and shipping instructions if eligible.
- Pack the unit securely in original or equivalent protective packaging. Include all required accessories if requested.
RMA numbers expire if not used within 14 days of issuance.
3. Shipping and Risk of Loss
- DOA (≤30 days): IgorBox provides a prepaid return label and covers outbound shipping for the replacement.
- Warranty (>30 days and ≤12 months): You pay inbound shipping; IgorBox covers outbound shipping for approved warranty repairs/replacements.
- Out‑of‑warranty repairs: You pay inbound and outbound shipping.
- Risk of loss remains with the sender until the product is received by IgorBox, except when using an IgorBox‑provided prepaid label.
4. Inspection and Turnaround
- Typical inspection within 5 business days of receipt; repair/replacement times vary by part availability.
- If the returned unit is No Fault Found, we’ll return it and may charge return shipping and a diagnostic fee.
- If ineligible for warranty (damage, unauthorized firmware, etc.), we’ll provide an out‑of‑warranty repair quote. We will not proceed without your approval.
5. Out‑of‑Warranty Repairs and Fees
- We may offer flat‑rate or time‑and‑materials repair. Quotes include parts, labor, and shipping (if applicable).
- If you decline a repair quote, we can return the unrepaired product at your expense or recycle it with your written authorization.
6. Data and Firmware
- Back up any configurations or data before shipping. Repairs may include reimaging the device.
- We will only install official IgorBox firmware. Devices found with unauthorized firmware or modified bootloaders may be rejected or subject to fees.
7. Title to Replaced Parts
Replaced parts become the property of IgorBox. Replacement hardware may contain new or previously used components equivalent to new in performance and reliability.
8. Contact
Email: help@igorbox.com
Address: Rising Orchards LLC d/b/a IgorBox, 128 Orange Ave, Daytona Beach, FL 32114